What You Pay at Checkout Is Final

Ordering from Japan can feel uncertain.

People often wonder: Will I be charged customs? Will a courier ask me for money? Will my package get stuck?

With The Wabi Sabi Shop, what you see at checkout is what you pay. For almost every order we send worldwide, we prepay the duties, taxes, and import fees on our side before your package even leaves Japan. Your parcel clears customs smoothly and arrives at your door without any extra steps, paperwork, or surprise charges.

 

The only time this is different

A very small number of oversized items cannot travel through our usual courier service because of their size. These must be sent by Japan Post EMS instead. EMS shipments may be subject to duties or taxes when they arrive in your country, which are paid by the recipient.

This applies only to:

• Full Size Shuro Broom (all destinations)
• Harimi Dustpan — Large size when shipped outside of the United States

When the Harimi Dustpan — both Large and Small sizes — is shipped to the United States, it travels by FedEx and all duties and import fees are prepaid by us.

Everything else in our shop ships through our regular courier service with duties covered on our side.

 

Free Priority Shipping

We offer Free Priority Shipping when your cart reaches the minimum amount in your local currency:

• USD $125
• CAD $175
• EUR €110
• GBP £100
• AUD $180
• NZD $210
• SGD $160
• HKD $950

When you reach this amount, your order ships with priority service and all duties covered. You can see your progress toward free shipping in the announcement bar and inside your cart.

 

How your order travels

Every order is packed with care and shipped from Yokohama, Japan. We work with FedEx, DHL, and Japan Post, choosing the most reliable and efficient route based on your destination. For most shipments, this allows us to prepay duties and taxes for you.

 

Processing and delivery time

Orders are usually packed within 2–4 business days. Orders placed on Fridays or during Japanese holidays ship the next business day.

Most packages arrive within:

• Asia: 3–7 business days
• North America, Europe, Oceania: 5–10 business days
• Other regions: 7–14 business days

You’ll receive tracking as soon as your order ships.

 

If a package is returned

If a package is returned to us because it was unclaimed, we refund the product cost (excluding shipping) once it arrives back in Japan. If you’d like it sent again, a new shipping charge will apply.

 

Questions?

You can always reach us at info@wabisabi-jp.com. We’re happy to help.

The Wabi Sabi Shop
Yokohama, Japan