Last updated: September 9, 2026

 

At The Wabi Sabi Shop, we take great care in inspecting, packing, and shipping every order from our studio in Yokohama.

Each item we send reflects the work of Japanese artisans and the trust you place in us. If something arrives damaged or not as expected, we’ll do our best to make it right.

Returns & Eligibility

You may request a return within 30 days of delivery.

To be eligible, the item must be completely unused, unwashed, in its original condition, and returned with its original packaging, tags, and inserts where applicable.

Items that have been used, washed, assembled, altered, or show signs of use are not eligible for return, exchange, or refund.

Please contact us at hello@wabisabi-jp.com before sending your return.

Return Shipping & Refunds

For change-of-mind returns, customers are responsible for return shipping.

Original shipping charges are non-refundable. If your order received free shipping, the original shipping cost we paid may be deducted from your refund.

Once your return arrives, we will inspect it. Approved refunds will be issued to the original payment method. Items returned used, damaged, incomplete, or not in resellable condition may be refused.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it.

Email us at hello@wabisabi-jp.com with your order number and clear photos of the issue.

We’ll review your message and arrange a replacement or refund, depending on the circumstances and availability.

Handmade & Natural Variations

Many of our products are handmade or made from natural materials such as wood, clay, glass, bamboo, natural fibers, and metal.

Slight differences in color, shape, size, grain, glaze, texture, pattern, bubbles, brushwork, or finish are natural and are not considered defects.

Final Sale & Non-Returnable Items

Items marked last call cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.

For hygiene reasons, hair brushes, pet brushes, and other personal-care items may only be returned if they are completely unused and in their original packaging. Opened or used items are not eligible for return or refund.

All other used items are also non-returnable.

Unclaimed or Refused Packages

If a package is returned to us because it was unclaimed, refused, or customs fees were unpaid, we’ll refund the eligible product cost once it arrives back in Japan.

Original shipping costs are non-refundable. If you’d like the order reshipped, a new shipping charge will apply, along with any applicable customs fees.

Lost or Missing Packages

If your package hasn’t arrived within 30 days of shipment, please let us know.

We’ll contact the carrier and do everything we can to locate it. In the rare case that it’s confirmed lost, we’ll arrange a replacement or refund.

Contact

For any questions about returns or refunds, please reach out to us at hello@wabisabi-jp.com.

We’ll respond as soon as possible with care and attention.

The Wabi Sabi Shop
Yokohama, Japan