Shipping and Returns

Confirmation of Your Order

When you place an order on our website, you will receive an email confirming your purchase. If you cannot find this email, please check your spam mailbox. If you still can't locate it, don't hesitate to contact our friendly customer support team at info@wabisabi-jp.com, and they'll be happy to assist you.

Shipping

At The Wabi Sabi Shop, we take pride in delivering your handpicked Japanese homeware essentials promptly and safely. All items are shipped from our office in Yokohama via reliable DHL Shipping. Shipping costs are calculated at checkout based on the destination and the weight of your package. To keep you informed, we provide tracking information via email once the package has been dispatched, allowing you to follow its journey to your doorstep.

Returns

We want you to cherish every item you purchase from us. If, for any reason, you are not completely satisfied, we are committed to making it right for you as quickly as possible. You may return items within 30 days of receiving your order, provided they are unused and in their original packaging. To initiate a return or exchange, please reach out to us at info@wabisabi-jp.com, and our dedicated team will guide you through the process with personalized attention and care.

At The Wabi Sabi Shop, we are driven by a passion for sharing the beauty of Japanese homeware with the world.

Our commitment to exceptional products and fast, safe shipping ensures that your shopping experience will be as delightful as the items you receive. Embrace the art of Wabi-Sabi, finding joy in simplicity and cherishing the imperfect beauty of everyday essentials.

Start your journey with us today and discover the magic of Japanese craftsmanship that will elevate your home. Thank you for being a part of our global community. Happy shopping!

Arigato.