What You Pay at Checkout Is Final

Ordering from Japan can feel uncertain.

People often wonder: Will I be charged customs? Will a courier ask me for money? Will my package get stuck?

With The Wabi Sabi Shop, what you see at checkout is what you pay. For almost every order we send worldwide, we prepay the duties, taxes, and import fees on our side before your package even leaves Japan. Your parcel clears customs smoothly and arrives at your door without any extra steps, paperwork, or surprise charges.

 

The only time this is different

A small number of oversized items cannot travel through our usual courier service because of their size. These must be sent by Japan Post EMS instead.

This applies only to:

• All Shuro and Edo brooms
• Harimi Dustpan (Large size), when shipped outside of the United States

For United States orders, EMS shipments include prepaid duties and taxes through our Zonos Prepay service. What you pay at checkout is final.

For orders to Singapore, Australia, and New Zealand, customs charges are rare due to existing trade agreements with Japan.

For orders to other countries, EMS shipments may be subject to local duties or taxes on arrival, paid to your country's customs authority on delivery.

One note on the full-size brooms (Japanese Shuro Broom Full Size 125cm and Shirokiya Denbei Edo Japanese Broom Premium Long Handle): due to length restrictions on those routes, they cannot be shipped to Spain, Denmark, or Germany. The shorter handle versions are available worldwide.

When the Harimi Dustpan (both Large and Small sizes) is shipped to the United States, it travels by FedEx and all duties and import fees are prepaid by us.

Everything else in our shop ships through our regular courier service with duties covered on our side.

 

Free Express Shipping

We offer Free Express Shipping when your cart reaches the minimum amount in your local currency:

• USD $200
• CAD $260
• EUR €185
• GBP £160
• AUD $300
• NZD $330
• SGD $230
• HKD $1,550

When you reach this amount, your order ships with Express Shipping, and all duties and import fees are prepaid. You can track your progress toward free shipping in the announcement bar and inside your cart.

 

How your order travels

Every order is packed with care and shipped from Yokohama, Japan. We work with FedEx, DHL, and Japan Post, choosing the most reliable and efficient route based on your destination. For most shipments, this allows us to prepay duties and taxes for you.

 

Processing and delivery time

Orders are usually packed within 2–4 business days. Orders placed on Fridays or during Japanese holidays ship the next business day.

Most packages arrive within:

• Asia: 3–7 business days
• North America, Europe, Oceania: 5–10 business days
• Other regions: 7–14 business days

You’ll receive tracking as soon as your order ships.

 

If a package is returned

If a package is returned to us because it was unclaimed, we refund the product cost (excluding shipping) once it arrives back in Japan. If you’d like it sent again, a new shipping charge will apply.

 

Questions?

You can always reach us at hello@wabisabi-jp.com. We’re happy to help.

The Wabi Sabi Shop
Yokohama, Japan