Shipping and Returns

Confirmation of Your Order

When you place an order on our website, you will receive an email confirming your purchase. If you cannot find this email, be sure to check your spam mailbox—if afterward it is still not found, please contact us at info@wabisabi-jp.com.

Shipping

All items are shipped to you from our office in Yokohama via DHL Shipping costs are calculated at checkout based on the destination and the weight of your package. Every order will receive tracking information via email once the package has shipped.

Returns

We want to make sure you are happy with your purchase every time you shop with us. If you are not happy, we will make it right for you as quickly as possible.You may return items within 30 days of when the order was received, providing they are unused and in their original packaging. For more details on how to return or exchange your order, please write us an email at info@wabisabi-jp.com. We will follow up with you as quickly as possible.